Policies
What You Need to Know
Returns & Refunds Policy – Quirky Kids Bitz
At Quirky Kids Bitz, we aim to provide a straightforward, fair, and transparent shopping experience. Please review our returns policy below. If you need further assistance, contact us directly.
Unwanted Items (Change of Mind)
You may return unwanted items within 14 days of receiving your order for a refund, provided the following conditions are met:
-
Items must be unused and in original, resalable condition
-
All original packaging must be intact
-
A valid proof of purchase is required (receipt, order confirmation email, or invoice)
Additional Conditions:
-
Return postage costs are the responsibility of the customer
-
Original delivery charges are non-refundable
-
Gift cards are non-refundable
-
A 10% restocking fee may apply to bulk returns or where the buyer is deemed to be purchasing for business purposes
Faulty or Damaged Items
If your item is faulty, please contact us as soon as the issue is identified.
You must provide:
-
Proof of purchase (receipt, confirmation email, or invoice)
What happens next:
-
We may inspect or test the item before confirming a refund or replacement
-
Depending on the issue, we will offer:
-
Repair
-
Replacement
-
Refund (full or partial depending on use)
-
Timeframes:
-
Most faulty items should be reported within 30 days
-
Some items may be considered for return up to 6 months, depending on condition
-
Normal wear and tear is not considered a fault
Proof of Purchase
A valid proof of purchase is required for all returns and refunds.
We recommend keeping your receipt or confirmation email.
Exchanges
-
We do not process direct exchanges via warehouse returns
-
If you return an item requesting an exchange, we will issue a refund instead
-
You can request an exchange via email subject to stock availability
How to Return an Item
When returning an item, please include:
-
Your order number
-
Full contact details
Processing Time:
-
Returns are processed within up to 14 days of receipt
Need Help?
If you have any questions about your return, contact us and we’ll assist you.